Please note that Thegobo.com reserves the right to cancel any order due to stock availability or information errors. If you require assistance or have any questions, please call us at (905) 604-7080 or email us at sales@thegobo.com.

General Policies

Thegobo.com ships to physical address in USA & Canada only. We do not ship to PO Boxes. If you require shipping to other countries, please send us such request prior to placing the order.

All orders to "but not limited to" Yukon, Northwest Territories, Nunavut, and Newfoundland will be assessed an additional shipping charge - contact us for a shipping quote or place your order and we will get back to you.

Thegobo.com will not be responsible for damage during shipment. The customer must inspect the package for signs of tampering or physical damage before accepting delivery. Once the package is accepted, and there is damage to the product(s), the customer will be responsible for filing a claim with UPS or other carriers, and will be responsible for any charges that may occur in getting a replacement or refund, such as shipping costs. Thegobo.com  will provide necessary assistance as required.
 

Shipping Methods

All orders are shipped by either FedEx, Canada Post, UPS or Purolator. You may indicate your preference via email or phone. However, Thegobo.com reserves the right to select the carrier of its choice. All appropriate packaging materials are used to meet the shipping requirements of the carriers.

All orders are ground-shipped using standard-shipping. Estimated times are 1-2 business days for Ontario, and 1-6 business days for other provinces and USA. Please visit our FAQ section for more information.

You may request for expedited/express shipping at an additional cost to you by contacting us after placing your order. However, it is not guaranteed that the necessary change will be made to your order in time.

Order Tracking

Once your order is shipped, our customer support staff will send you a tracking number by email to your email address in your account file. Please make sure your email address is correct. You can then go to www.ups.com or other courier's website to track your order. Please note that the tracking number is sent out the when we print out the shipping label and it may take up to one business days for the tracking to be active in the system.