HomeWish List (0)My AccountShopping CartCheckout

FAQ

How to Order your Custom Gobo from thegobo.com

Step 1: Please gather following information prior to proceed your order:

  • Your artwork design (if you do not have one, please see wedding gobo template page). please make sure your artwork meets our artwork requirements. You can upload your artwork directly on the product/order page..
  • Date you wish to receive your custom gobo (event date)
  • Gobo size and/or gobo projector model (for weddings, your DJ or venue may have this info)
  • Gobo type: Metal or glass (colored gobo has to be in glass)

Step 2: Cretae an account or login with your existing account information to place the order online

Step 3: We will process your order and ship the custom gobo to you (local pickup is available at no extra cost).

What is the difference between metal and glass gobo?

Metal gobos require "bridging" which connect the lines necessary to maintain the overall appearance and integrity of the image. The artwork is etched out of metal and the light shines through the cut area. Enclosed areas, such as the inside of the letter O, would fall out and look like an oval instead.

Glass gobos on the other hand don't require any "bridging" since they are printed directly on a piece of glass.  This allows for more detail and can even include multiple colors printed directly on the gobo.  Unlike steel gobos, glass gobos have different levels depending on the number of colors you require.  The most cost effective is a simple Black & White Glass Gobo which is similar to a steel gobo but doesn't require "bridging" and offers the ability to have shading (Grayscale Glass Gobo).

Beyond grayscale glass gobos there are also 1-color, 2-color, 3-color and full color glass gobosPlease note that while white light is not considered a color, the black blocking plate is.  This means if you wanted a logo with both blue and white light you would need a 2-color glass gobo (blue color + black blocking plate).  While it's possibly to make a gobo without this black blocking plate it will result in a washed out logo. (More information about colored glass gobos please see below)

We recommend all gobos with image size smaller than 21mm to be created in Glass as "bridging" will be quite visible in projections.

Click images below to view Larger Images



We do not produce metal or glass gobos for older fixtures, such as the Altman 360Q, Altman 3.5, and Colortran 5-50.

How do you determine the number of colors for glass gobos? (More information about colored glass gobos please see below)
B/W Glass: Black + White
B/W Glass with Grayscale: Black + White + Halftone
One Color: Any standard color + White OR Black
Two Colors: - Color + Color + Black
                   - Color + Black AND White
Three Colors: - Color + Color + Color + Black
                      - Color + Color + Black AND White
Full Colors: - Four Colors or more
                   - Any Color gradient (except B/W color)

What kind of artwork format do you accept?
The best file format for gobo production is vector format (such as EPS, AI). High resolution images will just do fine. Please view more artwork format requirements here:
Artwork Formats

Can I email artwork for gobos?
Yes. You can either upload your artwork on our website or send art files attached to an email. Please follow the instructions listed below. Email in a PC format (Mac users can use the "export" feature in their paint program). We prefer Adobe® Illustrator® files. We can open with the following extensions: .tiff; .pcx; .eps; .pdf; .jpeg; .psd; .bmp. Do not use any compression software. Send artwork to sales@thegobo.com. Please include sizes needed and your contact information.

My Artwork file is over 10MB in size, how can I send it to you?
You can upload to our FTP account with following credentials:
FTP Client is required for uploading
Host: www.thegobo.com

Username: upload /
Password: thegobo


Can I order your products & services online?
Yes, you can place your online order at thegobo.com

How many proofs can I receive from your wdding gobo templates?
We offer two free gobo design proofs and charge may apply if additional proofs are required. We charge minimal $20 for additional proofs depending on complexity of project.

What is your turnaround time?
We understand that it is critical for you to have the gobo in time for the event. Our regular turnaround time varies with gobo types as detailed below:



Grayscale glass, and colored glass gobos have different turnaround time. Please refer to their product page for more information.

Shipping Information
Thegobo.com only use courier services (such as FedEx, UPS) to ship to Continental USA and Canada. Our prices do not include shipping. We ship to Canada and U.S.A. addresses. Our preferred carrier is UPS. If you have special request for shipping, please email us.


We are located in Toronto, Ontario, Canada.

UPS offers different level of services. In general, the following rules applies, In order to get a more accurate transit time estimate please visit http://www.ups.com

UPS Standard (Ground): 4 - 7 Business days
UPS Expedited / UPS Express: Overnight or 2 business days
UPS 3-Day Select: 3 business days

Local Pickup is available at no extra charge.

Important Note
Before signing for any trucking delivery, examine all items for signs of damage. If any damage is found, make certain the delivering agent notes the damage on the release form. Please Email Us of the damage immediately, so a claim can be made.

Sales Tax and/or import duties.

  • Customers will be charged with respective sales taxes based on shipping address (No tax is collected from USA shipping addresses).

  • Customers are responsible for all shipping charges, duties, customs charges or any other fees that may not be know at the time of shipment.


Product Warranty
Wannranty information (PDF file)

 

Forms of Payment
Please be advised customers outside of Canada will be charged in US Dollars. 
Thegobo.com accepts the following major credit cards: Visa and MasterCard (through Paypal). There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (this is the address and phone number your credit card bank has on file for you). Incorrect information may cause a delay in processing your order. Your credit card will be billed upon confirmation of your order.

Thegobo.com also accepts money orders, cashier's checks, Paypal, and bank wire / email money transfer. Orders are processed upon receipt and verification of payment. We do not accept personal checks of any kind.

We require 100% upfront payment for all custom gobo orders and product sales.
We require security deposit for equipment rentals and full payment upon equipment delivery.



Colored Glass gobo
We usually match the colors of your artwork with the colors of our Standard Color Palette. Shown here are the colors as Pantone print equivalents so they can be compared in color books. Gobos are manufactured in an entirely different process from print but we believe this is the easiest way to make color references.

We are able to make virtually any color, but we cannot guarantee the exact match of your colors in the resulting projection due to variations in the fixtures and projection surface. The color of a projected image will always vary from the print color as there is only limited control over the projection environment. The resulting projection color is influenced by factors such as ambient light situation, projection surface color and materials, and color temperature of the light bulb.

Please let us know if you need us to match a special color. This may require to change to a more expensive gobo color type, for example, a Two Color Gobo can become a Full Color type.

US : 54.224.43.96